Have 17 years working experience. Serving as a senior manager 10 years, capable of management, organization and coordination.5 years working as a Large Area Manager in a company ranking in Fortune 500, and working as a Director in local chi hair straightener company over 5 years. Experienced in multinational company programs, business negotiation, sales management, branch company management, have strong managerment experience in stuff building, leadership in team work. And also have special experience superiorit
A position as Customer Service director or Call Center director ,chi straightener, GM ect, which will benefit from my 17 years of managerment experience and 10 years of customer service manager experience in foreign company. My special knowledge in service field covers customer service procedure, Customer Service planning, recruiting, training & development.
1. Managing all over the 30 branchs over 100 persons technical support team to give customer satisfied sevice.2. Managing the over 80 persons call center team and technical suport threw telenet team to deal with our customers troubles,customers issue in service, customer consultation in products, service ect.3.Responsible for coaching and managing a group of chi straighteners, Team Leaders and agents, ensuring smooth day-to-day operation, and coordinating with client’s and management as needed.4.Achieved through down-to-earth floor management, mentoring and coaching of agents and Team Supervisors.5.Innovate and improve team performance efficiently and effectively.Reach project KPIs through outstanding management practice and techniques.6.Design work orders or process improvement; team building programs; revising of SOPs; initiates staff trainings and incentive drives for the team.7.Control service operation management, cost efficiency and quality control.8.Inchage of preparing to construct 800/400 call center in 2007. Include 800 call center system,iquipments,stuff recruit etc.9.Management call center team to achieve company's salse target in 2008.The salse market is over 20 million in 2008.
